Charter Communications Outage Class Action Settlement (Massachusetts Only)
You are a member of the settlement if you experienced an outage of any one or more of your cable TV, telephone or internet services from CCE for twenty-four or more consecutive hours during any of the following time periods:
- May 31, 2011 through June 30, 2011 (June tornado);
- August 27, 2011 through September 26, 2011 (Hurricane Irene);
- October 29, 2011 through November 29, 2011 (October snowstorm); and/or
- February 7, 2013 through March 6, 2013 (Blizzard of 2013)
you did not receive a credit for such outage(s).
You will receive a credit or a reimbursement in the amount of $21 per documented outage
Proof of Purchase
Bruce M. Cooper, et al. v. Charter Communications, Inc., et al., No. 3:12-cv-10530-MGMDistrict Court for the District of Massachusetts
This lawsuit claims that Charter Communications, Inc. and Charter Communications Entertainment I, LLC (hereinafter “CCE”) should have granted credits to customers for outages for twenty-four or more consecutive hours caused by severe weather events that knocked out the customer’s cable TV, telephone or internet services and/or the customer’s electricity thereby precluding access to cable TV, telephone or internet services, and that CCE failed to clearly, conspicuously and accurately disclose its credit and refund policy to its Massachusetts customers. The Plaintiffs allege that CCE is liable for damages for the four relevant time periods – May 31, 2011 through June 30, 2011; August 27, 2011 through September 26, 2011; October 29, 2011 through November 29, 2011 and February 7, 2013 through March 6, 2013.
Cable Outage Claims Administrator P.O. Box 9007
St. Louis, MO 63101-9007