FTD Floral Arrangement Substitution Class Action Settlement (California Only)

Class Eligibility

You are a Class Member of the FTD flower substitution settlement if FTD’s records indicate you:

  • Ordered and paid for a floral arrangement from FTD.com between April 1, 2011 and March 31, 2015;
  • Provided a California billing address;
  • Did not receive any refund, whether partial or whole, on your purchase; and
    FTD’s records indicate a substitution may have occurred for your purchase.

Estimated Amount


Or you may opt for a $20 voucher good for your next floral purchase.

Proof of Purchase


Case Name

Rachelle Erratchu v. FTD.COM Inc,
Case No. BC589687
California Superior Court for the County of Los Angeles

Case Summary

According to the lawsuit FTD substituted floral arrangements to ensure timely delivery without providing proper disclosure.

The defendants deny any wrongdoing but have agreed to settle to avoid the uncertainties and expenses associated with ongoing litigation.

Settlement Pool





Erratchu v. FTD.com Inc.

c/o Heffler Claims Group

P.O. Box 58967

Philadelphia, PA 19102-8967

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