NCO Financial Systems TCPA Class Action Settlement

Class Eligibility

This settlement has two distinct classes injunctive class and damages subclass.

Injunctive Settlement Class is comprised of “all individuals called by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., on their cellular telephones from January 16, 2009, through and including August 31, 2016.” If you meet this definition, you’re an Injunctive Settlement Class member.

Damages Subclass, which includes approximately 1 ½ million persons who received calls that were made from an NCO/EGS office using a special type of dialer. The Damages Subclass consists of “all individuals in the United States (i) that received one or more telephone calls on a cellular telephone by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., since January 16, 2009, through August 31, 2016 (ii) that related to an account that was worked by NCO Financial Systems, Inc., now known as EGS Financial Care Inc., from one of its offices, including specifically, those offices located in (a) Virginia Beach, Virginia, (b) Horsham, Pennsylvania, (c) Getzville, New York, (d) Dublin, Ohio, (e) Montreal, Quebec, Canada or (f) the Philippines, and (iii) that was made by one or more of the following telephone systems: (a) Guaranteed Contacts, (b) CRS Mercury, (c) Aspect, (d) LiveVox or (e) Soundbite (also known as Genysis).”

Estimated Amount


Only the damages subclass will receive monetary compensation

Proof of Purchase

Tel #

Case Name

Thornton v. NCO Financial Systems, Inc.
Case No. 16 CH 5780
Circuit Court of Cook County Illinois

Case Summary

The lawsuit alleges that NCO/EGS violated a federal law called the Telephone Consumer Protection Act by making both automated phone calls, and calls using an artificial or prerecorded voice, to cell phones without consent. NCO/EGS denies any wrongdoing, and no court has decided who is right. The Parties are entering into the Settlement to avoid uncertain, time-consuming, and expensive litigation.

Settlement Pool





Debt Call Settlement

Settlement Administrator – Angeion Group

1801 Market Street, Suite 660

Philadelphia, PA 19103


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